Communications/911

Location

Washington Co. Courthouse
2nd floor, Room 202
PO Box 1007
120 Adams St.
Plymouth NC 27962


911 Director: Anna Johnson
Phone: 252-793-2422
Fax: 252-793-0173
Email: 911director@washconc.org

Hours of Operation

Washington County Communications Center serves as the Public Safety Answering Point for all agencies in Washington County. Our Center provides dispatching services for all County and Municipal Law Enforcement Agencies; Fire Departments, Emergency Medical Services, and a variety of other public safety agencies. The Communications Center is operated 24 hours a day, 365 days each year, by dedicated certified Telecommunicators prepared to assist with emergency and non-emergency calls.

Mission

Washington County Communications Center will act as a vital link between our public safety agencies and the citizens of Washington County. We strive to ensure that a trained professional will be ready at all times to take your information and professionally dispatch the necessary emergency responders for any given emergency, to protect the life and property of our residents and visitors of Washington County.

Contacts

If you have any questions concerning 911 service, please call (252) 793-2422.

*For EMERGENCIES, dial 911*

Staff Positions

One Communications Director

Eight Full-time Telecommunicators

Numerous Part-time Telecommunicators

Certifications & Requirements

To be considered for employment with Washington County 911 Communications, you must meet the following qualifications:

  • High school graduate or GED certificate
  • Must not have committed or been convicted of a felony or serious misdemeanor
  • Be a United States citizen
  • Have or be able to obtain a valid North Carolina driver’s license
  • Be at least 18 years old
  • Pass a psychological examination
  • Pass a physical and drug screen

Within a year of employment:

  • Complete a week long Telecommunicator Certification
  • Complete all six (6) Division of Criminal Information Certification Courses
  • Complete a three (3) day Emergency Medical Dispatch Certification Course

If interested in employment with Washington County 911 Communications, please fill out an application on the Washington County Government Website and an F-3 and bring it by the Communications Center.

Background/History

Washington County developed the E911 System in 1994, centralized on March 1, 1995, and updated the entire 911 system in 1999 to better meet the emergency needs of its citizens. The Center provides state-of-the-art technology and communications capabilities. Our Center has Computer Aided Dispatch (CAD) and is enhanced 911 equipped whereas the caller’s phone number and address is displayed automatically through the Automatic Numbering Indicator and Automatic Location Indicator. We have the Geographical Information System (GIS) mapping program implemented. This allows the telecommunicator to inform the emergency responders of the caller’s location and any cross streets. The mapping program is maintained and updated regularly. Our Center is equipped with TTY equipment which enables communications with the deaf and hard of hearing. We also have the Language Line implemented which enables communications with a non-English speaking person

911 Surcharge Currently, the 911 surcharge is $3.00 per month.