Washington County
Administrative Building
116 Adams St.
PO Box 1007
Plymouth, NC 27962
Phone: 252-793-5823
Fax: 252-793-1183
Email: jbennett@washconc.org

Communications & E911 Center

Washington Co. Courthouse
2nd floor, Room 202
PO Box 1007
120 Adams St.
Plymouth NC 27962

Phyllis Peal
Phone: 793-2422
Email: ppeal@washconc.org
Cara Ambrose
Telecommunicator I
Phone: 252-793-2422
Email: cambrose@washconc.org
Shadasha Covel
Telecommunicator I
Phone: 793-2422
Email: scovel@washconc.org
Jamal Everett
Telecommunicator I
Phone: 252-793-2422
Email: jeverett@washconc.org
Jared Phelps
Telecommunicator I
Phone: 252-793-2422
Email: jphelps@washconc.org
Alexander Moore
Telecommunicator I
Phone: 252-793-2422
Email: amoore@washconc.org
Viola Norman
Telecommunicator I
Phone: 252-793-2422
Email: vnorman@washconc.org
Katelyn Cooper
Telecommunicator I
Phone: 252-793-2422
Email: kcooper@washconc.org
Christopher Herr
Telecommunicator I
Phone: 252-793-2422
Email: cherr@washconc.org
Everard Hayes
Telecommunicator I
Phone: 252-793-2422
Email: ehayes@washconc.org
Hours of Operation

Washington County Communications Center serves as the Public Safety Answering Point for all agencies in Washington County. Our Center provides dispatching services for all County and Municipal Law Enforcement Agencies; Fire Departments, Emergency Medical Services, and a variety of other public safety agencies. The Communications Center is operated 24 hours a day, 365 days each year, by dedicated certified Telecommunicators prepared to assist with emergency and non-emergency calls.


Washington County Communications Center will act as a vital link between our public safety agencies and the citizens of Washington County. We strive to ensure that a trained professional will be ready at all times to take your information and professionally dispatch the necessary emergency responders for any given emergency, to protect the life and property of our residents and visitors of Washington County.


If you have any questions concerning 911 service, please call (252) 793-2422.

Staff Positions
  • One Communications Director
  • One Assistant Director
  • Eight Full-time Telecommunicators
  • Three Part-time Telecommunicators
  • Telecommunicator Certification
  • Division of Criminal Information Certification
  • Emergency Medical Dispatch Certification

Washington County developed the E911 System in 1994, centralized on March 1, 1995, and updated the entire 911 system in 1999 to better meet the emergency needs of its citizens. The Center provides state-of-the-art technology and communications capabilities. Our Center has Computer Aided Dispatch (CAD) and is enhanced 911 equipped whereas the caller’s phone number and address is displayed automatically through the Automatic Numbering Indicator and Automatic Location Indicator. We have the Geographical Information System (GIS) mapping program implemented. This allows the telecommunicator to inform the emergency responders of the caller's location and any cross streets. The mapping program is maintained and updated regularly. Our Center is equipped with TTY equipment which enables communications with the deaf and hard of hearing. We also have the Language Line implemented which enables communications with a non English speaking person

911 Surcharge

Currently, the 911 surcharge is $3.00 per month.

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