Washington County
Government
Administrative Building
116 Adams St.
PO Box 1007
Plymouth, NC 27962
Phone: 252-793-5823
Fax: 252-793-1183
Email: jbennett@washconc.org

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Public Utilities
Location/Operations

Administrative Office
120 Adams Street (Washington Co. Courthouse)
PO Box 158
Plymouth NC 27962

Treatment Plant 
396 West Mill Pond Road
Roper NC
Personnel
David Tawes
Public Utilities Director
Phone: 252-793-7545
Email: dtawes@washconc.org
   
Henry Jackson
Waterworks Mechanic I
Phone: 793-4285
Email: hjackson@washconc.org
   
Dennis Brown
Phone:
Email:
   
Keith Patrick
Phone:
Email:
   
Water Treatment Plant
Lee Sasser
Water Treatment Plant Operator
Phone 793-7545
Email lsasser@washconc.org
   
Doremus Luton
Water Treatment Plant Operator
Phone 793-7545
Email dluton@washconc.org
   
Water Works

2007 Drinking Water Quality Report (p((200(f file) Published in 2008

Water Treatment Process
Washington County has a regional system built to serve the areas outside the town limits of Plymouth, Roper and Creswell with major funding coming from revenue bonds. The system is owned and operated by Washington County.

Construction for a new system supplying .750 million gallons per day (MGD) began in August of 1999. Historic hurricanes Dennis and Floyd played minor roles in the history of the system causing a few delays but the plant became operational April 9, 2001.

Wells
The plant is supplied by three deep wells rated at 350 gallons per minute (GPM). The raw source for these wells is the Castle Hayne Aquifer. Average well depth is 280 feet with each screened at three withdrawal zones: 210, 230 and 265 feet.

Well #1 is on site and has auxiliary power backup from the water plant's diesel generator in case of a power outage. Well #2 is located .5 miles from the plant on West Old Mill Rd. Well #3 is located on Slough Rd, 1 mile from the plant. These wells have auxiliary backup power from portable diesel generators in case of a power outage. The main transmissions pipe from the wells to the plant is 10-inch PVC pipe.

Treatment 
Our treatment plant utilizes hydrogen peroxide, chlorine, chloramine and polyorthophosphate to treat our water prior to delivery to the customer.

Hydrogen peroxide is injected at the well to help control Hydrogen Sulfide bacteria. It eliminates approximately 98% of this bacteria prior to treatment of the water with chlorine.

We then use chlorine and chloramine to kill any remianing bacteria or viruses that may be present in the water coming out of our wells and to keep bacteria from redeveloping in the pipes going from our plant to your tap.

Chlorine was first successfully used as a disinfectant for water in 1908. Chlorine disinfection has just about wiped out water-borne diseases such as cholera and typhoid in the Unided States. The science of water treatment has progressed so far that detection and control of contaminants in water have reduced health hazards to nearly zero.

Chloramine, a combination of chlorine and ammonia, is used effectively to prevent waterborne diseases. In order to reduced the growth of microorganisms or harmful bacteria, the county has been adding chroramine to the water supply since 2005. Chloramine, when compared to chlorine, forms a significantly lower amount of "disinfection byproducts" such as trihalomethanes (THMs) and haloacetic acids (HAAs). Chloraminated water is safe for drinking, bathing, cooking and all other daily uses. Chloramine doesn't change the taste, smell or appearance of water.

Certain water users with sensitivities to chemicals may need to continue to take precautionary measures.

Dialysis patients: Chloramine, like any other chemical, must be removed from water prior to dialysis treatment. Medical centers that perform dialysis are responsible for purifying water that enters machines. People with home dialysis machines should consult their physician. Often, home dialysis service companies can make modifications if necessary.
Aquariums: Chloramine is toxic to both fresh- and salt-water fish, so it must be removed from water used in aquariums and fish ponds. That can easily be done by purchasing a dechlorinating chemical found at at most pet supply stores.

After treating the water with chlorine and chloramine and just prior to sending the water out of the treatment plant, we add a chemical called polyorthophosphate which is a blended phophate solution used for corrosion control. It also diminishes calcium scale deposits typically seen in hot water lines and heaters.

Storage
After treatment, the water is stored in a 500,000–gallon ground storage tank at the plant. From there, the water is pumped to three 100,000 gallon elevated storage tanks and two 200,000 tanks, which are located throughout the county.

Water Testing and Sampling
The County routinely tests for more than 150 different contaminates in your water. We also test seven random sites monthly for bacteria throughout the County. Washington County and the State are very active in monitoring your public water, as is the EPA. Any contaminate that is above the maximum level automatically triggers a response by the County Water Department and the State of North Carolina Department of Environment and Natural Resources, Division of Environmental Health Public Water Supply Section. Each year we produce a Consumer Confidence Report of our water, which gives you an in-depth view of your water. The report is posted on this web site. You may also pick up a copy at our Billing Office at 120 Adams St. in Plymouth, NC.

The Distribution Section of the Water Department maintains over 135 miles of pipeline, 145 fire hydrants, 3 active pumping stations, 5 elevated storage tanks (3 each at 100,000 gallons and 2 each at 200,000 gallons), and a 500,000-gallon storage tank at the plant. Distribution Personnel read the water meters monthly and try to start as close to the 25th of each month as possible. The Distribution Section locates water lines for other utilities such as Telephone, Electric, Gas and Cable TV. This Department also puts in new services, maintains and repairs both mainline and service connections. The main lines are flushed at least once a year (normally, in June) and the dead-end lines are flushed at least quarterly.

Water Billing Procedures
Billing is handled at the Washington County Courthouse.  Also, as a reminder, your contact information for notifications, including late notices, may be updated when you pay your water bill.

Meter Readings
Meters will be read and bills mailed out monthly. Billing starts when the meter is installed. Bills are calculated in accordance with County's published rate schedule based on the amount of water consumed. There is an increase in the consumption rate from $10.00 to $13.00 per thousand effective July 1, 2015.

Rate Chart
Meter Size Monthly Base Charge
(includes first 2000 gallons)
3/4 $24.00
1 $36.00
1 1/2 $61.00
2 $99.00
3 $169.00
4 $247.00
6 $486.00
8 $726.00
Consumption charge $13.00 per 1000 gallons over minimum, Hydrant charge $13.00 for each 1000 gallons over minimum (added to fixed charges for all water consumed.)
  Tap Fees  3/4" Meter    1" & Larger
Connection $325.00  $700.00
Deposits    
  Home Owner
  Rental
$60.00
$120.00
Set Individually
Plumbing Permit  $5.00 $5.00
Reconnection Fee  $35.00 $35.00
Special Meter Readings  $35.00 $35.00
Bills
All bills have a due date of the 4th day of the month. Payment should be made by this date to avoid any late charges of 1.5% of the consumer's bill. Meters will be locked if payment is not made by the 15th of the month. Before water services will be reconnected all past due amounts and a late charge of $35.00 will be required.

Payments are posted immediately upon receipt and may be mailed, made in person, dropped in drop box, or made with credit or debit cards by calling 1-800-2PAYTAX, or electronically drafted. Electronic drafts are made from consumer's accounts on the 20th of each month. Forms for drafting must be filled out 10 days prior to drafting.

Consumers paying by check or whose account is electronically drafted who do not have sufficient funds on deposit to cover the check or draft when notified by the Cashier must provide cash payment plus the current returned check fee within 48 hours of notification. The County may discontinue service or require payment in currency when more than 2 insufficient checks are presented by any consumer.

Change of Occupancy
The outgoing party shall be responsible for all water consumed up to the time of departure or the time specified for departure, whichever period is longest.

A new deposit will be collected for change of occupancy.

Cross Connection/Backflow
The County reserves the right to refuse or disconnect water service when the consumer's water lines are installed in such a manner as to allow cross connections and / or backflow.

Frequently Asked Questions
Q How much does it cost to hook up to the Washington County Water System?
A If water is available at the property and only needs to be activated – $60.00 deposit (refundable)
If you are in an area where water lines have been installed in front of your property – $665.00, which includes tap fee, deposit and plumbing permit.  Prices are subject to change.
   
Q How much is the Deposit?
A $120 for Rental
   
Q Can I possibly get an adjustment for a water leak?
A Washington County's procedure is to give the customer an adjustment of up to 50% of the amount of the leak. You must still pay your monthly base charge. See Washington County Waterworks Rules and Regulations
   
Q How often are bills mailed out?
A Bills are mailed to the customers once a month—usually around the 10th of the month— and are due the 4th of the following month.
   
Q When will you be cutting water off if your bill has not been paid?
A The 15th of the month is our cut–off date. You have all day on the 15th to pay your water bill and the morning of the 16th the field personnel will start disconnecting water services.
   
Q What is the procedure for hooking up to the county water system?
A The proposed water user must sign a contract—provided by Washington County—and describe the location of the property to be connected to county water service. The property must be in a feasible area where water lines have been installed. After signing the contract and all fees are paid, field personnel will install a meter vault, meter, cut–off valve and check valve. Waiting period is approximately 15 working days. Customer is responsible for installing water line from meter to residence. See Washington County Waterworks Rules and Regulations
   
Q How does the water works department accept payments?
A Electronically drafted from customers' checking accounts.
Drop-off payment box
Mail
Cash
Money Orders
Checks
Credit Card (by phone, call 1-800-2PAYTAX)
Pay your county water bill online at this secure link.
   
Q What are the water rates for Washington County?
A The minimum charge is $24.00 for the first two thousand gallons for regular 3/4" meter. There is a $13.00 charge for each thousand gallons used after the first two-thousand-gallon base charge.
(See Rate Chart above.)
   
Q Do I have to pay the minimum bill when my cottage is closed up for the winter?
A You do not have to pay this minimum charge if your meter is cut off for the winter. You would have to pay a reconnect charge of $35.00 when the meter is re-activated, however.
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